At this time, we are not set up to enable online ordering from this website. If you are interested in purchasing any of the products displayed on this site or have any questions concerning a custom instrument please email, write or give us a call at:
We recommend contacting us via the phone if you have questions concerning custom options, ordering, specific instrument details, inlay, etc. It is easier to answer these types of questions "in person" and we much prefer the human contact. If you choose to contact us via email, we'll try and reply within 48 hours. Please keep in mind that if Janita is off to a festival or a dulcimer week the email does not get checked regularly.
If you order by mail or email we'll need your shipping address and phone number and an email address (if you have one) by which we may contact you.
If you mail or email* in an order and would like to put it on a credit card, be sure to include the following:
• type of credit card (Mastercard, VISA or Discover)
• the name as it appears on the card
• credit card number and expiration date
• three digit security code from the back of the card
• if your billing address is different from your shipping address, please include that information
Minimum amount for credit card orders is $15.00. With all orders, be sure to include your address and phone number just in case we need to give you a call.
* If you wish to email us credit card information, please do so in two or three separate emails, splitting up the card number and additional information. This is a simple way to keep your financial information relatively secure.
We ship via USPS or UPS; smaller items ship via the U.S. Post Office unless included with an instrument or dulcimer stand order.
HOW LONG WILL IT TAKE TO GET MY ORDER? *
INSTRUMENT ORDER WITHOUT CASE
If you have the room, we encourage you to save the box we shipped your instrument in; should you ever need to return it to us for repair (or whatever) you will have a suitable container on hand.
RETURNS & CANCELLATIONS
If you wish to return any item you have purchased from us please contact us first for a return authorization.
We are both musicians, and we understand how hard it can be to buy an instrument unseen and unheard and unplayed. We appreciate our customers' trust and confidence in our instruments, but we realize our instruments may not be perfect for everyone.
If the instrument is a standard model without extensive customization, you may return it for a refund of the price of the instrument within ten days of receipt as long as it is undamaged. We will issue you a refund check within 7 days of receipt of the return if the instrument is undamaged. If it requires cosmetic touch up due to your playing and/or handling of the instrument we will deduct the cost of the repair from the refund amount and the refund will be mailed to you after the repair is complete.
We do ask that you call first before returning it so we can discuss the problem with you and perhaps work out a solution. [We are happy to report that in the last 39 years of building close to 5000 instruments only four have been returned; in one case the customer ended up calling us up a week later and having us send it back to him!]
Highly customized instruments are not returnable. For instruments with minor customization, please call to discuss return options.
NOTE: Cancelled orders may be subject to a 15% cancellation fee.
We guarantee materials and workmanship of the instrument for as long as we are alive and able to effect competent repair if necessary. Beyond that, it's up to you!